All Rights Reserved. A lawsuit filed in San Francisco alleges Bank of America failed to stop scammers from pilfering unemployment benefits. 00:00 00:00 An unknown error has occurred. In November 2020 someone hacked my unemployment account and stole my money and Bank of America froze my account as well and it took until March 2021 for them to unfreeze my card and they returned the money back to unemployment and I still have not been paid. I cant get any help from the Unemploymet office. I had 200 taken from my account.i was suppose to recieve 1000 when i checked 200 was taken ..i live in kentucky.. ). Cancelled card and sent me a new one however I just received a letter dated the day after i called to report fraud closing claim and blocking access to my funds remaining in my account. I then went to the bank to find out what is going on and the teller said that my account is partially frozen. After seeing no results by the beginning of March, I contacted one of the state representatives offices and spoke with someone named Jeff Sparks ,who in turn reached out to his contact at Bank of America in an effort to resolve my issue. Class Action Lawsuit Against Bank of America EDD; Bank of America - M & B Law Firm - Debt Collection; I explained that I absolutely need that money for my son and I to survive and repeatedly asked both associates with whom I spoke, how long before the money would be available for me. The lawsuit seeks to hold [] An hour later, attempting to use my card, it was denied. EDD and Bank of America are working closely together to fight fraud. Not only are they negligent w. money but they are exposing customers sensitive information. BOA replaced the $2940.00 that was stolen and 1 week later debited my account in the same amount. In November 2020, I had my BofA EDD prepaid debit card account hacked by people overseas. Please review our FAQ here. All Rights Reserved. I sat there with my mouth opened In shock I couldnt believe how nice and accommodating to her. Please download the PDF to view it: Download PDF. Read our Newswire Disclaimer. We have spoken to 12 representatives and spend a total of 9 hours trying to resolve this. The suits claimed that the bank charged excessive fees for overdrawn accounts and imposed overdraft fees, which are not allowed. I had my entire 1500 deposit taken the day it went onto my BofA EDD card. I immediately contacted Bank of America prepaid card services to find out the problem, and they informed me that the problem stemmed from my sponsor, which would be EDD, and to contact them. 3 months prior to them granting approval I was evicted from my apartment and had no choice but to live on the street. Please help me to add my name to class act law suit along more non fraudulent claimants. Rather than contact customers directly, the lawsuit scathes, Bank of America publicly misrepresented the Zelle service malfunction as a mere delay in posting transactions made from January 14 through 17. It was also done at a Wells Fargo atm while i was at work. No one has answers. I tried to do several website purchases just to see if it was one particular website malfunctioning. Facing an unprecedented onslaught of fraud this past October, Bank of America froze an estimated 350,000 unemployment benefit accounts. Called Bof A and was on hold for 2 hours and was told my account was blocked and that they couldnt do anything. My BOA EDD debit card was hacked in Sept. 2020. I did not realize the problem was this extensive. Called BofA to report fraud and start a fraud case. #4 "We were able to get this preliminary injunction so early in the case because after we filed, we did receive publicity about the case from your channel. Please include me in this lawsuit, just yesterday someone withdrawal $1,000 from my account, I just filed a claim and was told it will take 90 Days. I have even filed a police report. SAN FRANCISCO (KPIX 5) -- A federal judge issued a preliminary injunction against Bank of America Tuesday in the wake of widespread fraudulent Employment Development Department (EDD) claims totaling billions of dollars and the suspension of unemployment benefits to the hundreds of thousands of Californians affected. I shouldnt have reported the fraudulent transaction and jus took a be$400 loss cuz my account would have still act. Suspended the card right away on app then called BofA to report fraud and was made to feel like I did something wrong. Never responded to my claims a total of 4800 I would like to join the class actionlaw suit. https://topclassactions.com/wp-admin/admin-ajax.php. They either deflected my question with their own question or ignored my question completely and changed the subject. A class-action Bank of America lawsuit settled for $410 million was approved by a federal judge on Thursday. It also claims the bank failed to reimburse victims as required by the EDD contract, and left them on hold for hours as they tried to file claims. I could not believe it I was sick to the stomach sad man Angry pissed I wanted to just hurt somebody I looked at somebody and just just stop. Its been more than 45 days since my call, NEVER gave my money back that was stolen. I feel like B of A treats the EDD customers really badly. They say they will call me back and never do. i did so only to have that claim closed without notice then i had to file a claim for the closed claim. The order requires Bank of America to provide some urgently needed relief to Class Members who were frozen out of their accounts after the bank failed to protect them from fraud. Edd now sends paapwr checks but I cannot get anywhere with BOA. I have been a customer of Bank of America for most of my life and I have never had such poor customer service. So for the third time I called them and disputed there decision and fax them the identity theft report and I still have yet to hear from them. One day later my claim was closed and the funds have never been reimbursed. I have been going through living hell because of this please help me, Acct closed since 1/23/21 after I opened claim and reported stolen funds boa called edd Edd closed card 1/25/21 I verified on 1/28/21 sent release of fund form boa sent 4 freeze tracker account still closed as of 3/9/21 no help either side. my ui account was hacked forr $440 back in september i called and submitted a claim waited a week for a new card and when i received the new card i set up a new pin and noticed it had $20 on it, hmmm. Now a class action lawsuit has been filed against Bank of America. Before commenting, please review our comment policy. Got scammed for 980 $ reported to b of a . That card is not a day at Disneyland ! Bank of America claims to have a Zero Liability policy in such situations, but the complaint says it does not appear to be applying it to the victims of the theft. They said I have to talk to unemployment??? December 19,2020 someone stole $2,780 dollars from my account at 3 ATMs here in Manteca, CA. status of any class action settlement claim. Hello. Wow. This is not true, because in most cases, the bank only needs to prove that you are eligible for a loan workout. Bad enough u have to worry about exposure and not infecting my disabled husband, now Ive got this!! A class-action lawsuit claims Bank of America promised 'zero-liability to EDD card holders' but isn't delivering, or protecting card holders. Then weeks later, they sent a letter sort of implying that I committed the fraud. Bank of America, N.A. On Dec 17, 2020. I called back several days later to check on the status of my claim and they said it was closed. #3 My account showed out of state/unathorized transactions that had occured just hours before. In March EDD finally unfroze and confirmed my identity. Then when I reported it to B of A, they shut down my card and said they would issue a new card in two days(there is no actual Bank of America bank in my whole county!). A lot of people have been ripped off their hard earned money to fake online investments but the good news is that your funds could be recovered if you have some certain details and contact INSTANT RECOVERY as quick as possible. They buy the magnetic card copier off of Amazon it even comes with like 20 blank plastic cards with blank writable magnetic strips on them ! PLEASE ADD ME! The named plaintiff in that case reports $400 was stolen from her unemployment benefit account. It was like Jeckl and Hyde. Weve had Representatives having private conversations in the background. I told her you didnt ask for a police report two months ago when I called. The next day, Monday morning I called Bank of America. So I called again a few days ago to see what was going on, and the gentleman on the phone tells me my claim hadnt been reopened yet and it was in the reconsideration to reopen process. Just sorrylets see what happens with the claim. I have faxed over ic3.gov paperwork I filed and my identification verification documents and still nothing I would like to join a class action as well. In the meantime, CBS reported a San Francisco law firm has filed a class-action lawsuit against Bank of America alleging a number of failings by the bank and its inability to protect those with EDD cards from fraud. OMG and keep following up said they closed my case as stands. 3:16-CV-00492-L-WVG (the "Action"). It just got reopened and there is no expected date on when the investigation will be finalized. I have been asking to speak to a supervisor and have always gotten the run around from being forwarded to a busy line to long waits and asking if they could return my call in 1 business day. by David Collins. I called the number on my card and found out that someone had hacked my account, changed my account that I transfer money to and requested the transfer. Luckily I have been working since November, but I have to pay taxes on that missing $700! again and again. Were actually no longer allowed to tell them a timeframe, because we have no clue, the representative said referring to refunds of stolen money, the complaint contends. i found out last week that the funds i have in my b of a edd account are gone. It seemed to be a form denial generic to everyone and they dont even care that it doesnt apply to your specific claim. I checked my online banking again to find that there had been several deductions from my balance, totaling the amount of the original credit I received in August of $1,819.06 . The last woman I spoke to at BofA claims told me that she gets claims exactly like this multiple times a day! The bank now must offer a new option that allows victims to authenticate identity at a local bank branch, or by calling a new dedicated 800 number. Hundreds of workers came to 7 On Your Side after fraudsters wiped out their accounts. I noticed this in Dec of 20 and only went back to Oct and just brushing threw fairly quickly I noticed a good dozen transaction balances that made no sense. I found out about fraud on my card and called to cancel it in the amount of 7800 dollars and they reassured me it was closed but they never did and more money was taken out the next day. I called unemployment and was told it will take another 6-8 weeks for them to cut me a check and this was since December 22, 2020 leaving me without funds putting me in depression and putting me in distress not knowing how Im going fiction. THIS THEFT IS NO LONGER GOING TO BE CONSIDERED misdemeanors its getting shut down and going federal so you better make damn sure you are doing the right things because claims will be least of worries when they start doing real arrests ! He quotes Bank of America customer service representatives in the class action lawsuit, who admit to hearing about the issue regularly. They say they are holding it during the claim period and will deduct the claim dont clear. Please add me . So all of those I answered each and single one correct, and I still couldnt get past. Hundreds of thousands of benefit recipients reported a slew of problems, including unauthorized transactions on their chipless EDD Bank of America debit cards. This browser does not support PDFs. On May 19, U.S. District Court Judge Vincent Chhabria hit Bank of America with an injunction in the class action lawsuit. Literally called and stayed on hold from 8am-5pm and at exactly 5pm automated message said we are now closed and was disconnected. SAN FRANCISCO, Feb. 3, 2021 /PRNewswire/ -- Mary Alexander & Associates filed a class action lawsuit in federal court in San Francisco on behalf of thousands of Californians against Bank. I have called them hundreds of times and have spent hours on the phone even put them on a phone conference with edd to price Im all cleared and still nothing. I recently, without notice again, checked my BofA app and on May 21st, my money is back and Im unlocked. Sign up for ClassAction.orgs free weekly newsletterhere. BOA owes me over $2000 due to fraud on my unemployment account. I finally got through and filed the claim. While EDD is still holding onto my money. BofA said nothing was sent back and no funds were released. I too am receiving Edd Unemplyment payments, and my account has been frozen. They told me they would have to reopen it. I used it at a couple places tried to get cash back from card it was declined. Please add to lawsuit. I had always thought that the right answer was a good thing. Im over this. It has been frustrating because $500 is suddenly missing and all they do is give me the run around. I waited literally 15 months for the EDD to finally approve my claim. Click Accept if you consent. Im at a loss. The teller then takes my card in my ID to someone in the back who calls other divisions to find out whats going on. Then freezes again after trying to buy items somewhere else then when I call to have them unfreeze my card they said it was and it didnt work . I pointed out that I had received a letter assuring me that the credit was permanent and they directly when against what they had told me and still got nowhere. will look at it. Contacting lawmaker or news media works faster. They made me fax information to them for which they never acknowledged recieving until I called to inquire and after jumping through hoops, doing everything they gave asked of me over and over again, logging over 60 hours for 5 months now, as of 4/30/21, they tell me that there is nothing that they can do except to keep calling back and being persistent, this is what a manager told me. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Highly recommended, Bank of America currently has a freeze on my funds, I am open to sharing my experience with bitcoin investment and losing money to scammers and to also enlighten everyone on how I was able to recover my stolen bitcoins from these scammers fronting as an ICO, feel free to reach out to the recovery company that helped me. Hello Jessica, the same happened to me too, they NEVER RETURN A CALL !! Oh and I am out of Sacramento, Ca. Im out $800 from my EDD account because someone from Long Beach withdrew money out from an ATM! In our case this is Disability payments from EDD. They wont allow emails or anything in color! I called them and they told me they had no record of any claim for fraud. Shameful! That is crazy! He is also dealing with serious health issues. Please add me to any claims. "All my money's gone. The class for this action is all persons who got, or are entitled to get, EDD benefits via a Bank of America EDD account or debit card, who have suffered or are threatened with a legal injury caused by Bank of America, as described in this complaint, between January 1, 2020 and the present. They issued me a new card also but I could not activate because my account was on hold and because of this fraud my edd account got frozen and I could not receive any payments. That happened that happened to me as well. The complaint lists a number of ways in which it says the bank is failing to provide an adequate response to the fraud: not answering the customer service phone lines it advises EDD cardholders to call; opening claims and then closing them so soon thereafter such that a full review could not have been done; crediting funds to EDD accounts and then later reversing those without notice to the EDD cardholder; failing to extend provisional credit to EDD cardholders as required by law; and freezing EDD accounts unaffected by fraud.. Same happened yesterday they got me for$1600.00i. Some people haven't gotten unemployment benefits since late December. After weeks when I finally got throught to a boa rep. She told me that the System needed to Update and that once it did my funds would be added to my card..that never happenedfor the next few weeks I didnt recieve my $300 dollar deposits until the -$1300 balance was paid.!!! I was unable to purchase my items. I call Edd they say everything is great on their end per my account. This is ridiculousI need my money in a bad way and BOFA nor EDD seems to care at all. ", Kenny Choi contributed to this story.5203835, First published on January 15, 2021 / 5:36 PM. Nothing has helped: countless emails+messages+phone calls Hours lost! Am glad i got all my money back from the scammers, contact. The rep ordered me a new card and then transferred me to a claim rep (where I got disconnected before I ever spoke to a claims rep). Please add me to your list. She volunteered to go with me to the ATM on site informed her that the same issue happened with everybody else I talk to these all said that the card works and it doesnt. I received a new card but it took me all day to activitate as they said they couldnt verify my ID. Dealing with the same problem. They couldnt have done that they still need my Pin#. She is back there for about 25 minutes and comes out and tells me shes figured it out. They denied my claim again because my copy of the ID wasnt clear enough. I opened a claim the following day first thing when they opened and reported all the unathorized charges. They open a claim only for me to call today the 21st for them to tell me my claim was closed. The next day we got a new card so my husband went to BofA and gave them 3 identifying docs. Then they said I need to do this this and this to provide proof of my identity to unfreeze my account and they will not accept any documents they asked for and received . I am getting ready to change my direct deposit to the account that is offered by the unemployment office and hopefully they wont freeze that account as well. I am desperate, with no end in sight. So well see by March 26 or March 28, how the claims dept handles my case.