Launch the file manager from the control bar. I realized I messed up when I went to rejoin the domain While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. That would be the only reason I can think of for someone to say that. Youll get unlimited remote access to your computers at any time, from anywhere in the world. '"Oh, I understood that completely when I first read it. There are some additional options under the Settings menu. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Sadly this doesnt work for me. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. LOTS of people here use Splashtop. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Running remote support sessions from a web browser isnt supported. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Thanks. I even got suggested to get a new mouse. After a second, your iPad will be screen mirrored onto your computer. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Why the BIG DEAL you made out of it? USEFUL" comment is USELESS because you failed to read the scenario correctly. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Ok, so it's a touchpad issue. First noticed this behavior after logging in with splashtop. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Remote Mouse Free offers users excellent functionality free of cost. and was challenged. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. session can co-exist. Users can even execute this via a remote session while connected with Splashtop. "My response frustrated you because you were under the cosh" is incorrect. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Is there a way i can do that please help. And the down arrow button on the right hides the toolbar. This is the contextual mouse cursor. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. They were telling me it couldn't be done at first. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Thanks and apology for the issue encountered. Options are to Reject after the request expires, Allow after the request expires, or Off. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. At least that almost makes it possible to use the system. I hope that it will be a "moo point" by then anyway. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. This is what fails at my client's office to their Win 7 computers. For more information, please see our Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? is a KNOWN ISSUE?Gregg. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. This will automatically shut off the device. The mouse cursor showed the busy pointer when hovering over the desktop. We will need your help to reproduce the issue then collect logs. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Automatically lock remote computer when disconnected. or I've also had a blue remote screen, but can see the mouse moving. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Actually it would allow you to work out whether you have an exchange error or a network error. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Want to give it a try for yourself? I decided to let MS install the 22H2 build. In the sample illustration below, it is shown as enabled. I was about to start digging into Citrix settings. Did you seriously think I was unaware that other remote support tools exist? Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. And what are the pros and cons vs cloud based. Below is the fastest and most efficient way to configure this option. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. In Word this was particularly annoying when trying to type and manipulate text. This topic has been locked by an administrator and is no longer open for commenting. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. If the problem were to persist and you needed something to help you i said "can't you use VNC?" AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Choose Uninstall. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) If you have five licenses then any five people from your list of technicians can use SOS concurrently. What are some of the best ones? I say its a good compromise. In the upper right you can access your account information and subscriptions. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. Solution 6. 2. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. My i.t dept had no idea how to fix this. Thanks Gregg. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. Welcome to the Snap! OMG! Remember that each SOS license allows 1 technician at a time to use SOS. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. I had to remove the machine from the domain Before doing that . During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Thanks for leaving your comments, youre right it might help others! Do the cursor settings go back to the original settings? You can edit the tracking speed, edit cursor size and color, and more. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Limitations of the "Lock keyboard and mouse" feature (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. This black screen will linger for a few seconds, and then the app crashes. Sound like it is working. If the display remains blurry/fuzzy, try restarting the remote session. Perhaps Mark from Splashtop may have an answer. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Sometimes an error message will appear, and sometimes it won't. Your remote access session is complete! That's useful clarification. However, if you'd like a free alternative, we have mentioned one in the article itself. The standard pointer remains visible regardless. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. It is so frustrating when it disappears . You will see a screen that looks like this where you enter the users 9-digit code. 3D mouse working remote. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware If This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Follow the prompts to update the driver if prompted. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Apply, and voila, the cursor is visible again and the remaining pointers are still white. When you begin the session, the remote computer screen will open in a window on your computer. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Choose your primary button from the drop-down. Connect to the target computer. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. I added a "LocalAdmin" -- but didn't set the type to admin. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Haha, you get the award for the most enthusiastic reply posted on my blog. Mouse Lagging and Beeping Sound Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Create a new remote connection to the Windows machine and start printing. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. I'm excited to be here, and hope to be able to contribute. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Brilliant! Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. I do almost all my work over RDP and this was driving me crazy! Your Since the mouse is usb connected, there will be no problems with sharing the device. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. And thats it. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Addicted to coffee. If so, you may need to enable an HID emulator. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. If not, its a quick learning curve. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Splashtop did sometimes have a slight lag when screen . To continue this discussion, please ask a new question. If this still doesnt work, try running an older version of the app. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Your solution OFFICIALLY ends the nightmare. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. THAT is why your response frustrated me.Gregg. Our team reviewed the video. In the Mouse properties window, change the Scheme to Windows Black (system scheme). "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Keep your computer ON and make a successful connection, then shut down your computer (power off). We all make mistakes like YOU did. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Then you can use your iPad as a second display for your Windows. Find out why 20 million people use Splashtop and try it out for yourself today! Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. "Exchange crashes on install" can you use kerio? Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. File transfer is supported in version 2.6. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. When youre done with the session, just click the End session button at the left of the footer toolbar. NO! To approach a computer remotely, it must first be set up . Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Splashtop is a remote access tool that enables remote workers to access and control their office computers. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Right-click on entry for the mouse you're troubleshooting. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Click Display adapters to expand. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. In this article, we've seen how to get set up with Splashtop SOS. If I choose Console, the user gets kicked out as expected. It's a two part server/workstation software enabling for remote USB and found it here: Is there a solution for the Mac users with the same problem? The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Deselect Auto-hide the taskbar. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. 3. can you use VNC? (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. you saved my life i was so frustrated editing documents. I did not need ANY other steps to prove that. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. (LogOut/ Share this: Twitter Facebook LinkedIn More Loading. This does work in LogMeIn, TeamViewer and GoToMyPC. Users will find the taskbar located at the bottom of the office computer. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Step 2. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. I have posted useless answers to others' thread before when I misinterpreted their issues. I see that type of response, but I don't reply to them because they are not in my post thread. You were WRONG. What are some of the best ones? Fixed Windows 10 Remote Desktop mouse issue. Now, when Windows is loading with the spinning dot on the display, press and hold the power. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Splashtop recently released update versions. Simply locate the device you need from the list, and click the Connect button beside the device's name. vice versa. After downloading . NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. Thanks for the comment made me laugh and glad it helped end your frustration. Thanks, Cameron. Sound Choice to output sound over the remote connection only, on this computer only or both. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. 3. Just open the Splashtop Streamer and choose Install Printer Driver. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. fe2o3+h2 type of reaction, what happened to gina leopardi,